Shipping policy

 

Thank you for shopping with us! We are proud to offer a wide selection of quality dog and cat supplies. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).

Because we work with trusted third-party suppliers and fulfillment partners, processing times may vary slightly depending on product availability and warehouse location.

Once your order has shipped, you will receive a confirmation email with tracking information.

2. Shipping Times

As a dropshipping store, our products are shipped directly from our suppliers to your doorstep.

Estimated Delivery Times:

  • United States: 7–15 business days

  • Canada: 10–20 business days

  • International: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, high-demand periods, or weather conditions.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free standard shipping on selected items 

  • Promotional shipping discounts during special events

4. Multiple Shipments

Since we work with multiple suppliers, your items may arrive in separate packages and at different times. 

You will receive separate tracking numbers for each shipment when available.

5. Tracking Information

Tracking information will be emailed to you once your order has shipped. Please allow 3–7 business days for tracking updates to appear in the carrier’s system.

6. Customs, Duties & Taxes (International Orders)

For international orders, customers are responsible for any customs fees, import duties, or taxes required by their country. These charges are not included in the purchase price.

7. Delays

We are not responsible for shipping delays caused by:

  • Customs inspections

  • Carrier disruptions

  • Incorrect shipping addresses

  • Natural disasters or global events

If your order is significantly delayed, please contact us and we will gladly assist you.

8. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Contact Us

If you have any questions about your order, please contact us:

Email: Furrtymail@gmail.com

We are always happy to help!